Privacy Policy
This Privacy Policy explains how Hills Fasteners collects, uses, discloses, and protects your personal information when you use this website.
We are fully committed to protecting your privacy. In certain circumstances, we may request information that can identify you for security purposes or to comply with applicable Australian privacy legislation.
Hills Fasteners complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
This Privacy Policy may be updated from time to time to reflect changes in legislation or our business practices. Please review this page periodically to stay informed of any updates.
Personal Information
What is Personal Information and why do we collect it?
Hills Fasteners is committed to transparency in how we handle personal information. This policy outlines your rights and our obligations, including the handling of credit reports and other credit-related information.
Personal Information is information or an opinion that identifies an individual. This may include names, addresses, email addresses, telephone numbers, and other contact details.
Where reasonable and practicable, we will explain why we are collecting personal information and how it will be used at the time of collection.
Personal information may be collected through various means, including:
- Direct communication (in person, telephone, email)
- Our website www.hillsfasteners.com.au
- Online forms and registrations
- Cookies and automated website data
- Publicly available sources
- Third parties such as business partners or service providers
We collect personal information primarily to:
- Provide products and services
- Manage customer accounts
- Process orders and enquiries
- Assess applications for commercial credit
- Communicate with customers and suppliers
- Conduct marketing activities where appropriate
We may also use your information for related purposes that you would reasonably expect.
Personal information may be disclosed to related or associated entities, contractors, credit providers, insurers, debt recovery agencies, or credit reporting bodies where required for business operations.
If required information is not provided, we may be unable to supply goods or services or process applications for commercial credit.
You may opt out of marketing communications at any time by contacting us in writing.
Security of Personal Information
Wherever possible, personal information is collected directly from you. In some cases, it may be provided by third parties such as suppliers, agents, or business associates.
If you provide information about another person, you must have their consent or authority to do so.
We may also collect information automatically through your use of our website via cookies. Cookies do not personally identify you; they simply help us understand how our website is used and improve your experience (for example, remembering items in your shopping cart).
We do not store bank details or credit card information. All online transactions are processed securely through authorised financial institution platforms.
Storage and Data Protection
We store your registration and order details to improve your shopping experience and avoid repeated data entry. In some cases, we may supplement this information with data from external sources to verify accuracy or enhance service delivery.
Hills Fasteners takes all reasonable steps to ensure your personal information is stored securely.
Our e-commerce website uses Transport Layer Security (TLS), the latest version of SSL technology, to protect data transmitted online.
How SSL/TLS Works
SSL/TLS encrypts data transferred between your browser and our website, making it unreadable to unauthorised parties. This protects sensitive information such as names, addresses, and payment details during transmission.